Due to rising coronavirus cases, the Welsh government has announced that alert level 4 restrictions will be introduced in Wales from midnight on the evening of Friday 19 December. This means that all non-essential brands at The Red Dragon Centre are now closed. Takeaway food options are still permitted – click here to view which restaurant brands are offering this service. Further information about Alert Level 4 restrictions can be found at the Welsh government website here.
We are doing everything we can to make sure The Red Dragon Centre is a safe and fun place to visit. To help keep you and our teams safe we have introduced a one way system in-centre and upped our cleaning regime. Below are a few simple measures we’d like you to be aware of ahead of your visit.
We are asking visitors to follow Welsh Government guidance in relation to wearing face coverings. Face masks are compulsory in indoor public spaces in Wales and therefore must be worn in The Red Dragon Centre. Please plan ahead and bring a suitable face covering with you. Our Centre management team as well as security and cleaning teams will also be wearing face coverings. Anyone not wearing one, could be refused entry to the centre or asked to leave. There are exemptions for children under 11, those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering.
Use the app to check ‘check in’ on arrival.
Avoid touching your eyes, nose and mouth, and use the hand sanitiser provided at our sanitiser stations.
There’s a one-way system in place to ensure that social distancing is maintained and that footfall through the site can be managed. Yellow arrows will indicate the direction of travel in the new system, supplemented by a variety of audio and visual reminders including tannoy announcements and rope and pole barrier systems. If you’re unsure, please speak to a member of our friendly team who will be happy to assist you.
Our in-centre cleaning teams have been working harder than ever to help make The Red Dragon Centre a safe place for everybody. We’re continuing to maintain our high standards of cleaning and we have rigorous regimes in place to help keep you safe.
We will be monitoring capacity and our venues will have limits on the number of people who can enter. This may result in the need to queue, but we’ll get you through as soon as possible.
To keep everyone safe we ask that you observe the following during your visit:
– Maintain a distance of at least 2 metres from anyone
– Do not shake hands
– Avoid touching your eyes, nose or mouth
– Wash your hands regularly, and for at least 20 seconds
– Cover your nose and mouth with a tissue if you cough or sneeze
– Observe the social distancing visual cues and signage throughout the site
– Be mindful of and respectful to our staff and visitors at all times
Remember you must stay at home if you have any Covid-19 symptoms.
Our core opening hours have changed slightly to reflect our venues’ operating hours. You can check our latest mall opening times and those of the individual businesses by visiting our Opening Hours page.
We’ll be monitoring visitor numbers in line with a reduced capacity.
Unfortunately we will not be supplying face coverings to customers. For health and safety reasons we ask that all visitors bring their own.
No, as per the Government guidelines you don’t need to wear a face covering if you are seated in a restaurant/bar or table serviced food area. However, as soon as you leave and step onto the mall you must have one in place.
Access to the centre remains the same and our usual car park terms apply.
The Red Dragon Centre car park will continue to offer blue badge bays for guests. Should you have any specific needs you may speak to a member of staff in the Centre. You may also call ahead of your visit to discuss any concerns or questions on 029 2025 6261. Assistance dogs are of course welcome as normal.
If you have questions for a specific venue, you can find contact details on each individual venue page.
Please visit here for updates on opening hours.
Please check with each individual venue.
Due to restrictions in capacity within the venues, queuing inside the venue premises is possible. Please follow the instructions of the venue teams and use the queuing spots in place, keeping the appropriate social distance from others.
Yes, cash points will remain open.
We will continue to administer first aid to those who require it. Our front line first aid responders will have adequate PPE.