The Red Dragon Centre : The ultimate entertainment destination in Cardiff BayThe Red Dragon Centre : The ultimate entertainment destination in Cardiff Bay

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Visitor Guidance – Helping to Keep you Safe

We are doing everything we can to make sure The Red Dragon Centre is a safe and fun place to visit. To help keep you and our teams safe we have introduced a one way system in-centre and upped our cleaning regime. Below are a few simple measures we’d like you to be aware of ahead of your visit.

  • SIGNAGE

Your safety is our number one priority, so we have rolled out lots of new in-centre signage to help you keep a safe distance from others while you enjoy your visit. There’s also a one-way system in place to ensure that social distancing is maintained and that footfall through the site can be managed. Yellow arrows will indicate the direction of travel in the new system, supplemented by a variety of audio and visual reminders including tannoy announcements and rope and pole barrier systems. If you’re unsure, please speak to a member of our friendly team who will be happy to assist you.

  • A SAFE & CLEAN ENVIRONMENT

Our in-centre cleaning teams have been working harder than ever to help make The Red Dragon Centre a safe place for everybody. We’re continuing to maintain our high standards of cleaning and we have rigorous regimes in place to help keep you safe.

  • CENTRE CAPACITY

We will be monitoring capacity and our venues will have limits on the number of people who can enter. This may result in the need to queue, but we’ll get you through as soon as possible.

  • FACE COVERINGS

We are asking visitors to follow Welsh Assembly Government guidance in relation to wearing face coverings. Face masks are compulsory in indoor public spaces in Wales and therefore must be worn in The Red Dragon Centre mall and inside some of the activities. Please plan ahead and bring a suitable face covering with you. Our Centre management team as well as security and cleaning teams will also be wearing face coverings. There are exemptions for children under 11, those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering.

  • YOUR SAFETY

We are asking everyone to play their part too and help us defeat the virus by following the instructions provided by our teams and the safety information that is widely available inside The Red Dragon Centre and on our online channels. And by staying at home if displaying any Covid-19 symptoms.  We ask that you observe the following measures during your visit:

– Maintain a distance of at least 2 metres from anyone
– Do not shake hands
– Avoid touching your eyes, nose or mouth
– Wash your hands regularly, and for at least 20 seconds
– Cover your nose and mouth with a tissue if you cough or sneeze
– Observe the social distancing visual cues and signage throughout the site
– Be mindful of and respectful to our staff and visitors at all times

  • WELSH GOVERNMENT LEGISLATION

When visiting please ensure you follow current government guidelines. People in Wales can only meet socially indoors with people they live with (your household) and members of an exclusive extended household (known as a bubble). Meetings or gatherings indoors are limited to six people from the same extended household, not including any children under 11. The latest guidance can be viewed here: https://gov.wales/coronavirus

VISITOR FAQS

  • Have our opening times changed?

Our core opening hours have changed slightly to reflect our venues’ operating hours. From 6pm on Thursday 24 September, Welsh Government legislation requires restaurants, bars and cafes to cease selling alcohol at 10pm. The new measures are part of a package of co-ordinated actions to control the spread of coronavirus. Please check with individual venues ahead of your visit or click here for opening hours. 

  • Will I have to wear a face mask?

Yes, you will need to wear a face covering in The Red Dragon Centre mall. As per the Welsh Government guidelines, they are now mandatory in indoor public spaces for both customers and staff.

  • Will The Red Dragon Centre supply a face covering for customers if they need one?

Unfortunately we will not be supplying face coverings to customers. For health and safety reasons we ask that all visitors bring their own.

  • Do I have to wear a face covering if I’m in a restaurant / table serviced food area?

No, as per the Government guidelines you don’t need to wear a face covering if you are seated in a restaurant/bar or table serviced food area. However, as soon as you leave and step onto the mall you must have one in place.

  • How do I get into the centre – has this changed?

Access to the centre remains the same and our usual car park terms apply.

  • What access is available for disabled visitors?

The Red Dragon Centre car park will continue to offer blue badge bays for guests. Should you have any specific needs you may speak to a member of staff in the Centre. You may also call ahead of your visit to discuss any concerns or questions on 029 2025 6261. Assistance dogs are of course welcome as normal.

FACILITIES

  • What are the car park procedures?

We have 900 car park spaces, including 42 disabled bays available for visitors. Customers can enjoy up to 6 hours free parking subject to minimum spend and ANPR validation. The usual park tariffs apply to all other users. There is a reduced number of POF machines available in line with social distancing. View full car park details here.

  • Can the bike racks be used?

Yes, we encourage visitors to use our bike racks.

OUR VENUES

If you have questions for a specific venue, you can find contact details on each individual venue page.

  • Which venues are open?

All our venues are now open although some are operating reduced trading hours. Please visit here for updates on opening hours.

  • Is cash being accepted at the Centre venues or will it be card payment only?

Please check with each individual venue.

  • Do I have to queue for each venue?

Due to restrictions in capacity within the venues, queuing inside the venue premises is possible. Please follow the instructions of the venue teams and use the queuing spots in place, keeping the appropriate social distance from others.

MISCELLANEOUS

  • Will your cash points be open?

Yes, cash points will remain open.

  • Do you still have first aid procedures in place?

We will continue to administer first aid to those who require it. Our front line first aid responders will have adequate PPE.

 

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Visitor Info

As soon as you enter our doors, you’ll discover that what we do is what we do best!