The Red Dragon Centre : The ultimate entertainment destination in Cardiff BayThe Red Dragon Centre : The ultimate entertainment destination in Cardiff Bay

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Visitor Guidance – Helping to Keep you Safe

  • YOUR SAFETY

We are doing everything we can to make sure The Red Dragon Centre is a safe and fun place to visit. To help keep you and our teams safe we have introduced a one way system in-centre and upped our cleaning regime. Below are a few simple measures we’d like you to be aware of ahead of your visit. You can also watch our latest video below.

  • FACE COVERINGS

We are asking visitors to follow Welsh Government guidance in relation to wearing face coverings. Face masks are compulsory in indoor public spaces in Wales and therefore must be worn in The Red Dragon Centre. Please plan ahead and bring a suitable face covering with you. Our Centre management team as well as security and cleaning teams will also be wearing face coverings. Anyone not wearing one, could be refused entry to the centre or asked to leave.  There are exemptions for children under 11, those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering.

  • NHS COVID 19 APP

Use the app to check ‘check in’ on arrival.

  • HAND SANITISER STATIONS

Avoid touching your eyes, nose and mouth, and use the hand sanitiser provided at our sanitiser stations.

  • ONE WAY SYSTEM

There’s a one-way system in place to ensure that social distancing is maintained and that footfall through the site can be managed. Yellow arrows will indicate the direction of travel in the new system, supplemented by a variety of audio and visual reminders including tannoy announcements and rope and pole barrier systems. If you’re unsure, please speak to a member of our friendly team who will be happy to assist you.

  • A SAFE & CLEAN ENVIRONMENT

Our in-centre cleaning teams have been working harder than ever to help make The Red Dragon Centre a safe place for everybody. We’re continuing to maintain our high standards of cleaning and we have rigorous regimes in place to help keep you safe.

  • CENTRE CAPACITY

We will be monitoring capacity and our venues will have limits on the number of people who can enter. This may result in the need to queue, but we’ll get you through as soon as possible.

  • PLAY YOUR PART

To keep everyone safe we ask that you observe the following during your visit:

– Maintain a distance of at least 2 metres from anyone
– Do not shake hands
– Avoid touching your eyes, nose or mouth
– Wash your hands regularly, and for at least 20 seconds
– Cover your nose and mouth with a tissue if you cough or sneeze
– Observe the social distancing visual cues and signage throughout the site
– Be mindful of and respectful to our staff and visitors at all times

Remember you must stay at home if you have any Covid-19 symptoms.

VISITOR FAQS

  • Have our opening times changed?

Our core opening hours have changed slightly to reflect our venues’ operating hours. You can check our latest mall opening times and those of the individual businesses by visiting our Opening Hours page.

  • Will I need to queue to enter The Red Dragon Centre?

We’ll be monitoring visitor numbers in line with a reduced capacity.

  • Will The Red Dragon Centre supply a face covering for customers if they need one?

Unfortunately we will not be supplying face coverings to customers. For health and safety reasons we ask that all visitors bring their own.

  • Do I have to wear a face covering if I’m in a restaurant / table serviced food area?

No, as per the Government guidelines you don’t need to wear a face covering if you are seated in a restaurant/bar or table serviced food area. However, as soon as you leave and step onto the mall you must have one in place.

  • How do I get into the Centre – has this changed?

Access to the centre remains the same and our usual car park terms apply.

  • What access is available for disabled visitors?

The Red Dragon Centre car park will continue to offer blue badge bays for guests. Should you have any specific needs you may speak to a member of staff in the Centre. You may also call ahead of your visit to discuss any concerns or questions on 029 2025 6261. Assistance dogs are of course welcome as normal.

OUR VENUES

If you have questions for a specific venue, you can find contact details on each individual venue page.

  • Which venues are open?

Please visit here for updates on opening hours.

  • Is cash being accepted at the Centre venues or will it be card payment only?

Please check with each individual venue.

  • Do I have to queue for each venue?

Due to restrictions in capacity within the venues, queuing inside the venue premises is possible. Please follow the instructions of the venue teams and use the queuing spots in place, keeping the appropriate social distance from others.

MISCELLANEOUS

  • Will your cash points be open?

Yes, cash points will remain open.

  • Do you still have first aid procedures in place?

We will continue to administer first aid to those who require it. Our front line first aid responders will have adequate PPE.

 

RT @ODEONCinemas You never know who might be at your screening of #TENET... The one and only @TomCruise swung by @BFI @IMAX to watch Nolan's latest this week. The verdict? He loved it! Book your tickets now: bit.ly/32tcSVv pic.twitter.com/jZb1…

About 26 minutes ago

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Visitor Info

As soon as you enter our doors, you’ll discover that what we do is what we do best!